● Guidance may act in the same way as participants in other groups.

● Participation is open to middle school students and above. (Elementary school students and younger are not allowed to participate)

● Please follow the guide's instructions to ensure safety while participating in the program. If the guide determines that participation is dangerous due to the customer's physical condition, clothing, etc. on the day, they may refrain from participating or rent a car for an additional fee.

● The course may be changed or the end time may change due to weather conditions or safety reasons.

● Since the growth status of ice trees varies depending on weather conditions, there is a possibility that the size and shape of the ice trees will not be sufficient depending on the schedule. There is no refund of the price even if the ice is not visible.

● For changes and cancellations, please contact the operator implementing the above email.

If email is unavailable, please contact us by phone during business hours.

[About cancellation fees]

● 7 days to 2 days ago: 30% of the program fee, the day before: 40% of the program fee,

Same-day before departure time: 50% of program fee; after same-day departure time: 100% of program fee

● Even within the above period, if the tour is canceled before the tour starts due to weather conditions, etc., there will be no cancellation fee.

[About insurance]

We are covered by insurance with the following details, and in the event of an accident, we will cover it if permitted by the terms and conditions stipulated by the insurance company, but we recommend that you take out insurance yourself in case of an accidental self, etc. that is not our responsibility.

■ Sumitomo Mitsui Marine Fire Insurance

INSURANCE TYPE: TRAVELER'S INDEMNITY INSURANCE

Compensation: 1, 100 million yen/1 accident (disclaimer: 1 million yen)